Technology plays a crucial role in the efficiency and growth of all businesses, small businesses in Australia should be leveraging technology to respond to a fast-moving marketplace.
Around 5 million Australians work for small businesses. These jobs are spread across industries like hairdressing, real estate, food, retail, tourism and more but all have the common goal of being a sustainabile business over the long-term.
Competition among small businesses was already fierce, but since Covid, its now even harder to get people to part with their money, given the global uncertainty.
If you are the owner of a small business, you’re responsible for the livelihoods of other people, so looking for new opportunities to improve business operations, make them more efficient using technology, should be at the top of your priority list.
Below is a list of 4 top trends in 2021, that small business is focusing on, so if you’re not, your business is falling behind.
AI (Artificial Intelligence)
Machine learning and artificial intelligence have been amongst the top hot tech topics for 2021. Despite that AI sounds like something integrated by large enterprises only, it has been analyzed that small businesses will integrate AI in 2021.
The integration of AI means a wide range of implementation scenarios, including personalized customer experiences and voice assistants. AI will offer small businesses the opportunity to provide a personalized experience to the customers by maximizing manual tasks and time.
By using tech solutions with AI, small businesses can save loads of time. In 2021, automation and the integration of AI can be a huge asset for small businesses.
The number of possibilities in this space is incredible and it’s about considering how your business could leverage AI to solve business problems or unlock new opportunities.
Adoption of 5G
The adoption of 5G technology is another vital tech trend for 2021 that small businesse