After years of anticipation, the release of Cyberpunk 2077 has been soured by bugs ranging from funny graphical glitches to game-breaking crashes. The bulk of these are occurring for players on PS4 and Xbox One, which led CD Projekt Red to suggest that players who are unhappy with the game should seek refunds.
Depending on what country you’re in and where you bought the game, however, this might not be the easiest task. In a tweet, CD Projekt Red admitted that the game had performance issues on PS4 and Xbox One, and recommended seeking a refund at your point of sale. “For copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game.”
As Lifehacker reports, online retailers like Amazon and Walmart have extended their returns periods for the holidays, which may be a bonus for unhappy Cyberpunk 2077 players. However digital storefronts like Steam, the PSN Store, and Microsoft store often have more restrictive refund policies.
Reports say customers have nevertheless been successful in getting refunds from both Sony and Microsoft, though some players have had to spend over an hour on the PlayStation support line to get one. PC players unhappy with how the game performs on their computers can also submit refund requests through Steam even if their gameplay has passed the two hour limit, while CD Projekt’s GOG platform will also allow refunds.
Getting a refund from physical stores may be more difficult depending on the individual store’s policy, though reports from Australia–where customer protections explicitly entitle players to a refund when a game is broken or buggy–say multiple game stores are honoring refunds.
With all these refund methods, it’s worth mentioning game crashes and game-breaking bugs in your refund request, just as you would if you were returning a faulty piece of hardware. If all else fails, CD Projekt Red has set up the dedicated email address firstname.lastname@example.org for players looking for help refunding its game.